Healthcare as a more human, emotionally intelligent experience.
Fall 2025
SCADPro x HHC
Duration
10 weeks
My Role
UXR Lead
Date
September 2025
Project Overview
This project reimagined healthcare as a more human, emotionally intelligent experience. Through empathy-driven research and cross-disciplinary design, we developed a community-centered experience blueprint that transforms patients into active participants while building trust, loyalty, and meaningful connection.
As Solution Research Lead, I guided the development and validation of our concepts, translating insights into strategic directions. We presented our solutions through story-driven presentations and mapped user journeys that illustrated how patients could become active participants, building trust, loyalty, and meaningful connection within the healthcare ecosystem.
Due to NDA restrictions, details are limited. I’d be happy to share more about my role and approach in conversation.